How to call XBox Live : use the toll free number below to contact customer service, and get technical support. When you call, you will be asked the questions below.
XBox Live Customer Service
hours: 9Am to 1AM EST
- Welcome to Xbox customer support; to help us improve our quality of service this call maybe recorded or monitored.
- If you have questions about your Microsoft account transition to local currency please go to www.xbox.com/pointsfaq; that is www.xbox.com/pointsfaq.
- To help protect your account Microsoft is adding security proofs. Go online at xbox.com/proof for information about how to add your cell phone and email address as proof on your account. Once again that is xbox.com/proof;
- for billing or purchasing questions or for help managing your Xbox live membership press 1
- For billing questions including changing payment options press 1 or say billing
- to cancel your Xbox live membership, manage auto renewal or to remove your credit card press 2 or say cancel.
- If you don’t know your Microsoft account or are having problems with your account proof or password press 3 or say account
- for questions about downloadable content or prepaid codes press 4 or say other
- or say billing, for troubleshooting Xbox live connectivity, streaming TV, video or music content issues press 2
- or say live, for your Xbox cancel connect sensor or accessories press 3
- or say hardware, for games and apps press 4 or say games
- Because we take account security very seriously you will need to verify your account with account proofs managers’ proofs at xbox.com/proof.
Games for Windows LIVE Support