Western Union

How to call Western Union: use the toll free numbers below to contact a customer service agent. Speak to a live person for help with orders. When you call, you will be asked the questions below.

Western Union US Customer Service


  • Western Union, moving money for better.
  • For English, press 1.
  • Are you calling to check the status for money sent?
  • For yes, press 1.
    • Enter your tracking numbers.
  • For no, press 2.
    • To change or cancel a money transfer, press 1.
    • If you are returning a call from Western Union, press 2.
    • To send money or make a payment, press 3.
      • To send money by phone using credit or debit card, press 1.
      • To use cash at an agent location, press 2.
    • For My WU membership or available rewards, press 4.
      • Do you have a My WU number, enter it now.
    • To find an agent location, press 5.
      • In the US?
      • Yes, press 1.
        • To search for agent location by zip code, press 1.
        • To search for agent location by state and city, press 2.
      • No, press 2.
    • For more options, press 6.
      • To check status, press 1.
      • To look up fees for exchange rates, press 2.
      • For information on money orders, press 3.
      • To report an issue on a previous transaction, press 4.
      • For consumer fraud information, press 5.
      • For more options, press 6.
        • For prepaid cards, press 1


Western Union Money Order


  • Thank you for calling the Western Union money order customer service
  • for English press 1
  • Again to check the status of a money order, tracer or refund request press 1
  • to request a refund or photocopy of a money order press 2
  • to cash a money order press 3
  • for information on lost stolen or altered money orders press 4.
  • To repeat this menu press 9.



Other Numbers

Quick Collect Customer Care: 1-800-238-5772

Western Union Gold Card Phone Support Provider: 1-888-628-8862

Western Union PrePaid: 1-877-256-6918

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