Customer Service Phone Numbers

How to use this page: dial the toll free number below and you will hear the following options. Use this menu to get a human or find the department you need.

Customer Service

Call: 1-800-869-3557
Use this number to speak to customer support rep for account help, bill pay, lost or stolen card etc.

  • Welcome to Wells Fargo.
  • This call may be monitored or recorded.
  • For account access or questions, say your account or card number, or enter it followed by #.
  • For anything else, say “other options”
    • Alright, other options. You can say:
      • Open new account
        • Please hold while I connect you with a banker who can help you (real person)
      • Find a branch or ATM
        • Which would you like to find? Say “branch,” “ATM,” or “both”.
      • Verify an account
        • To begin, please enter or say the account number you’d like to verify.
      • Or Damaged Card
        • Tell me what kind of card you need to replace. A credit card, a debit card, or something else.
    • Otherwise, to access your account, enter or say the account or card number you’re calling about.

Other Numbers

Online Banking and Bill Pay Service: 1-800-956-4442

Open Bank Account: 1-866-245-3452 (24/7)

Report lost or stolen Debit/ATM card or checks: 1-800-869-3557

Report Identity Theft: 1-800-869-3557

Hearing Impaired Customers TDD/TTY: 1-800-877-4833 (24/7)

Report other suspicious online activity: 1-866-867-5568

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