How to call Vonage: use the toll free number below to contact customer service for tech support and help with account questions. When you call, you will be asked the questions below.
Vonage Customer Support Service
- Thanks for calling Vonage home of Vonage World, to ensure that you get our very best offer go to Vonage.com.
- Now, are you already a Vonage customer?
- OK which of the following Vonage services are you calling about? Please say Vonage home, Vonage small business or say more options.
- More options
- If you are calling about applications for Vonage mobile, say mobile, if you are calling about Vonage digital calling card say card. Or if you want to extend your Vonage rates to your other phone lines using Vonage extensions, say extensions; otherwise say I’m calling about something else.
- Vonage mobile.
- Alright for more information on our Vonage mobile app please visits Vonagemobile.com, again that is Vonagemobile.com. Is there anything else I can help you with today?
- Hold on and I will get you to someone who can help; by the way this call may be recorded to make sure you are getting great service
- Thanks for your interest in Vonage please continue to hold an agent will be right with you. Your wait time will be less then 5 minutes.
Vonage Technical Support Service
- Welcome to Vonage, [Foreign language] please say or enter the 10 digit phone number associated with your Vonage account. If you are transferring a number to Vonage you can give me that one. If you are not a current customer say, not a current customer, you can also say I don’t know it.
- I don’t know it
- Let me find someone to help you, so I get you to the right agent say technical support, billing, mobile products or cancel my account.
- Technical support.
- Oh I didn’t hear anything, so that I can get you to the most qualified agent please say technical support of press one, billing or press two, mobile products or press three, cancel my account or press four, or say I need something else or press five.
- Technical support.
- Okay technical support, I can find one of our highly trained specialists to help you, but keep in mind that it is really important for you to be near your Vonage device and in a location that you use it. If your device is not nearby please call back later, if you are near your device hold on a second and I will find someone to help you. By the way we may record the rest of the call for quality or training purposes so that we can learn how to help you better.
- Do you use your mobile phone to make any international calls from the United States? Ask your Vonage representative how to extend the incredible value from your existing Vonage plan to any phone including mobiles with extensions.
- Hello thank you for calling Vonage customer care, my name is XXXXXX (real person) can I please have your Vonage phone number ?