toys-r-us

Customer Service Numbers

How to call Toys R Us: for customer service, dial the toll free number below. Talk a live person about payments, help with returns, and purchases. When you call, you will be asked the questions below.

Toys”R”Us, Inc Customer Service

1-800-869-7787 (1-800-ToysRUs)

  • Thank you for calling Toys R Us.
  • If you are calling to place an online order or have questions about an online order, please press one.
  • For services such as gift card information, store locater or mailing list, press two,
  • for questions specifically related to your GE or toys are us credit card, press three,
  • for product availability, press four,
  • for Rewards R Us, press five,
  • for customer service, press six,
    • If you are calling regarding Toys R us online, please press one,
    • Geoffrey birthday club, two,
    • employee issues, three,
    • in store pick up, four,
    • promotions or store policy, five
    • or if you are calling for any other reason, press six.
  • to repeat these options press pound.

 

 

Babys”R”Us Customer Service

1-888-222-9787 (1-888-BabyRUs)

  • Thank you for calling Babies R Us. How can I help you today?
  • Customer Service.
  • I’m sorry I didn’t hear anything, let’s try again, how can I help you today?
  • Customer service.
  • If you are calling to place an online order or have any questions about an online order, please press one,
  • for services such as gift card information, store locater or mailing list, press two,
  • for baby registry, press three,
  • for customer service, press four.
    • If you are calling regarding Babies R Us online, please press one
      • Please hold while I transfer you to the next available guest relations representatives. Your call will be recorded for quality or training purposes [Music Playing].
    • Geoffrey’s birthday club, two,
    • employee issues , three,
    • in store pick up, four,
    • promotions or store policy, five
    • all other press, six.
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