Customer Service Numbers
How to contact PG&E: use this toll free number to speak with a customer representative. Get help with questions about outages, bill pay and your account. When you call, you will be asked the questions below.
Customer Support
1-800-743-5000
- Thank you for calling Pacific Gas and Electric company.
- Para continuar en español, pulse nueve.
- If you are calling to report a hazardous or emergency situation such as a downed powerline or you smell gas, press 1.
- To report or get information about an outage, press 2.
- An electrical Outage, press 1.
- If this is an outage you’ve already called about or reported, press 1.
- If not, press 2.
- A gas outage, press 2.
- For all other inquiries, please press 3.
- To pay your bill by phone using your checking, credit or debit card, press 1.
- For billing information, payment arrangements, or payment issues, press 2.
- To start, stop, or transfer your service, or to make an appointment, press 3.
- For all other choices, press 4.
Electric Outage Information
1-800-743-5002
- Thank you for calling Pacific Gas and Electric Company’s outage line.
- If you are calling to report a hazardous or emergency situation, press one.
- For all other inquiries please remain on the line. Which type of outage are you calling about? Gas or electric?
Natural Gas System Information
1-888-743-7431
- Thank you for calling Pacific Gas and Electric Company’s natural gas system help line.
- If you are calling to report a hazardous or emergency situation press 1.
- For all other inquiries please remain on the line.
- For general information on PG&E’s natural gas system, press 1.
- To request a transmission pipeline map or learn about the natural gas pipelines nearest to you, press 2.
- For information on PG&E’s pipeline testing and construction work in your area, press 3.
- For information on PG&E’s plans to modernize and improve natural gas safety, press 4.
- For all other inquiries, press 5 or remain on the line. Your call is monitored or recorded for quality insurance, if you do not wish to be recorded, please advice the service representative.