oncor

Oncor Energy Phone Number

Dial the toll free number below to speak with customer support representative. Get help with account questions, set up new service, outages, bill pay etc. When you call, you will be asked the questions below.

Customer Service

1-888-313-6862

  • Welcome to Oncor.
  • Residential customers, press 1.
    • Please listen closely as our menu options have recently changed.
    • Outage: If you are calling to report a power outage, down power line, or other emergency, press 1.
      • Please remain on the line to report an outage. If you have been disconnected for non-pay, please contact your retail electric provider
      • To report an outage, press 1.
      • To receive a status update on a previously reported outage, press 2.
      • To report a downed wire, pole, meter based damage, or a life-threatening condition, press 3.
      • To report flickering lights or partial power, press 4.
      • To report a street light, or a guard light out, press 5.
      • To repeat these options, press 7.
    • New service: If you are calling about a new location that has never had electrical services, press 2.
      • Please hold while your call is being transferred to a representative.
    • Payment: If you need your ESI ID, or have questions about the status of a payment or other order from your retail provider, press 3.
      • If you need your ESI ID, press 1.
      • If you have questions about a reconnect payment you made to your retail provider, press 2.
      • If you are calling about the status of any other orders sent by your retail provider, press 3.
    • Disconnect: If you need to request a temporary disconnect or reconnect of your service, press 4.
      • Please hold while your call is being transferred to a representative.
    • Meter: For questions about usage or meter service, press 5.
      • Encore is committed to providing great customer service on every call. Press 1 now to take our brief one-minute survey after your call. Otherwise, press 2.
      • Please hold while your call is being transferred to a representative. (real person)
    • For all other issues, press 6.
      • Please hold while your call is being transferred to a representative
    • To repeat these options, press 7
  • Commercial or business customers press 2.
    • Please listen closely as our menu options have recently changed.
    • If you are calling to report a power outage, down power line, or other emergency, press 1.
      • Please remain on the line to report an outage. If you have been disconnected for non-pay, please contact your retail electric provider
      • To report an outage, press 1.
      • To receive a status update on a previously reported outage, press 2.
      • To report a downed wire, pole, meter based damage, or a life-threatening condition, press 3.
      • To report flickering lights or partial power, press 4.
      • To report a street light, or a guard light out, press 5.
      • To repeat these options, press 7.
    • If you are calling about a new location that has never had electrical services, press 2.
      • Please hold while your call is being transferred to a representative. (real person)
    • If you need your ESI ID, or have questions about the status of a payment or other order from your retail provider, press 3.
      • If you need your ESI ID, press 1.
      • If you have questions about a reconnect payment you made to your retail provider, press 2.
      • If you are calling about the status of any other orders sent by your retail provider, press 3.
    • If you need to request a temporary disconnect or reconnect of your service, press 4.
      • Please hold while your call is being transferred to a representative.
    • For questions about usage or meter service, press 5.
      • Encore is committed to providing great customer service on every call. Press 1 now to take our brief one-minute survey after your call. Otherwise, press 2.
      • Please hold while your call is being transferred to a representative.
    • For all other issues, press 6.
      • Please hold while your call is being transferred to a representative
    • To repeat these options, press 7

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