M&T Bank

How to call M&T Bank: use the toll free number below to contact customer service for account help, bill pay, lost cards etc. When you call, you will be asked the questions below.

M&T Bank Customer Service / Support

hours: Monday to Friday: 6am-9pm ET; Saturday-Sunday: 9am-5pm ET;

  • Welcome to M&T Bank.
  • Para obtener ayuda con su cuenta en M&T en español, pulse nueve.
  • For assistance with your existing account, to report a card lost or stolen, or to transfer funds between accounts, press 1.
    • Please enter your card or account number, followed by the Pound sign.
  • To inquire about opening a new account or information about applying for an M&T loan, line of credit, or credit card, press 2.
    • To open a new checking, savings, or CD account, press 1.
    • To apply for a new loan, line of credit, or credit card, press 2.
    • For service on an existing loan, line of credit, or deposit account. Or to transfer funds between accounts, press 3.
    • To refinance, or apply for a Mortgage, press 4.
  • To reset your Web banking password or security questions, press 3.
  • For branch hours and locations. Or to find an ATM near you, press 4.
    • For branch locations, press 1.
    • For branch locations with weekend hours, press 2.
    • For ATM locations, press 3.
    • For all of the above, press 4.
  • For year end tax information, press 5.



M&T Online & Mobile Banking

hours: Monday to Friday:8am-9pm ET; Saturday to Sunday:9am-5pm ET

  • Thank you for calling M&T online.
  • For prepay after service please have your card or account number available
  • if you are calling and questions related to your M&T mortgage account or how to enroll with your account. Please contact our mortgage customer service department at 1-800-724-2224 representatives are available Monday till Friday from 8.30 am until 8pm.
  • For 24hour online access to your mortgage visit our mortgage website at and select my mortgage info from the online services drop down.
  • For assistance with web or bill pay enrolment including setting up payees or creating bill payments, press one.
    • For quality control services your call maybe recorded. [Call on hold] thank you for holding please remain on the line and the next available representative will be happy to assist you.
    • Welcome to M&T online my name is XXXXX can I have the account number? (real person)
  • To reset your security question or to reset your pass code press two,
  • for assistance with M&T web banking, mobile banking or users of quick in or quick book software press three.
  • For assistance with bank to bank transfers press four,
  • for current balance and transaction information on your M&T bank information press five.


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