msn

MSN

How to call MSN: use the toll free number below to contact customer service for technical support questions. When you call, you will be asked the questions below.

MSN Customer Support

1-866-205-6768

  • Welcome to MSN Support.
  • To help us improve our quality of support, this call may be recorded or monitored.
  • Please hold while we connect your call.
  • Which type of help do you need?
  • Say technical support
    • Alright, technical support. Which of the following would you like support for?
    • Say Xbox
      • Xbox support helps you to solve your problems fast. You can get solutions to common problems in Xbox Assist on your console.
      • Or if you haven’t already, visit xbox.com/help to find answers, chat with us, or request a call back.
      • Visit xbox.com/help to get your questions answered, and get you back to gaming.
    • Surface
      • If you have a Surface for home use, we have an easy way for you to access resources to get your Surface fixed, check service status, troubleshoot installation issues and more.
      • Or, connect with an agent right from your smartphone. Standard text and data rates may apply.
      • If you’d like to receive a text message to get started, say yes.
        • Yes
        • Great. I have sent you a text message. Just follow the link in the message to get started. If you’ve received that message, feel free to hang up.
      • Otherwise, say no to continue with me.
        • No
        • Connects you to a representative
    • Office
      • You can manage, install, and share Office at office.com/myaccount. Again, that’s office.com/myaccount.
      • If you still need assistance, stay on the line for other support options.
      • Are you calling about Office download, installation, or activation? Please say yes or no.
      • Yes
        • Do you have an Office 365 subscription or Office 2016? Say yes. If not, say no.
        • Yes
        • Connects you to a real person
      • No
        • Your Office issue can be resolved with a paid service. To learn more about the service options, or Office 365, say yes. Otherwise, for free online self-help resources, say no.
        • No
          • Ok, then which would you need help with? Say Internet Explorer, Microsoft Band, MSN Subscription, Outlook.com OneDrive, or say other products.
    • Windows
      • Are you calling about a new Windows update, installation, or activation? Please say yes or no.
      • Yes
        • Connects you to a real person
      • No
        • YourWindows technical issue can be resolved with a paid service.
        • To learn more about the service options, say yes. Otherwise, for free self-help resources, say no.
    • Cell Phone
      • For your mobile device, which do you need help with?
      • Please say general product information
        • Ok, general product information.
        • Microsoft provides technical support for Windows phone, including phone set-up, via our website. Please visit us at windowsphone.com\help. Again, that’s windowsphone.com\help. Thank you for calling Microsoft. Goodbye.
      • services and applications
        • Ok, services and applications.
        • Microsoft provides technical support for Windows phone, including phone set-up, via our website. Please visit us at windowsphone.com\help. Again, that’s windowsphone.com\help. Thank you for calling Microsoft. Goodbye.
      • or say hardware
        • Ok, hardware.
        • Microsoft provides technical support for Windows phone, including phone set-up, via our website. Please visit us at windowsphone.com\help. Again, that’s windowsphone.com\help. Thank you for calling Microsoft. Goodbye.
    • or say Other
      • Ok, then which would you need help with? Say Internet Explorer, Microsoft Band, MSN Subscription, Outlook.com, OneDrive, or say other products.
    • billing
      • Alright, billing. Which of the following do you need assistance with?
      • Say Xbox subscription
        • Xbox support helps you to solve your problems fast. You can get solutions to common problems in Xbox Assist on your console.
        • Or if you haven’t already, visit xbox.com/help to find answers, chat with us, or request a call back. Visit xbox.com/help to get your questions answered, and get you back to gaming.
        • For your convenience, we can send you that link as a text message. Standard text and data rates may apply. If you’d like us to send a text message to your smartphone with that link, say yes. Otherwise, to hear the link again, say no.
      • subscription cancellation
        • Are you trying to cancel your Xbox Live subscription? Yes or no.
        • Yes
        • Visit xboxlive.com/help. Thanks for calling Microsoft. Goodbye.
        • No
        • Are you trying to cancel your Office 365 subscription? Yes or no.
        • **Both options connect you to a representative
      • Microsoft account password
        • Please be aware that for security reasons, assistance for forgotten passwords or other sign-in issues with your Microsoft account is only available online. Please visit account.live/reset.
        • For your convenience, we can send you that link as a text message.
        • Standard text and data rates may apply. If you’d like us to send a text message to your smartphone with that link, say yes. Otherwise, to hear the link again, say no.
      • or say it’s something else
        • Do you have questions on a charge or subscription, or need to exchange or return a product?
        • Yes
        • Connects you to a representative
        • No
        • Connects you to a representative
    • purchasing
      • Alright, purchases. Are you calling about an item that you’ve already purchased? Please say yes or no.
      • Yes
        • Which of the following would you like support for?
        • Say Xbox, Surface, Office, Windows, Cell Phone, or say Other.
      • No
        • Connects you to a real person
  • or say password
    • Alright, password.
    • Please be aware that for security reasons, assistance for forgotten passwords or other sign-in issues with your Microsoft account is only available online. Please visit account.live/reset.
    • For your convenience, we can send you that link as a text message. Standard text and data rates may apply.
    • If you’d like us to send a text message to your smartphone with that link, say yes.
    • Otherwise, to hear the link again, say no.

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