How to call Liberty Mutual: to contact customer service, use the toll free numbers below. Speak with a real customer service agent. Get help with your policy or file a claim. When you call, you will be asked the questions below.
Liberty Mutual Auto & Home Customer Service Number
Hours:Monday to Saturday: 7AM to 11PM EST, Sunday 9AM to 7pm EST
- Thank you for calling Liberty Mutual Insurance.
- Roadside help: For 24-hour roadside assistance, to report a claim for the first time, or check the status of an existing claim, press 1.
- Billing: For billing or to make a payment press 2.
- You may also vist www.libertymutual.com to make a payment and review account status online
- For our payment address press 1
- To make a payment press 1
- Or to get status of recent payment or next payment using our automated system, press 2
- For all other billing questions press 0
- to repeat these options, press the pounnd key
- Copy of policy: To order a copy of your policy or certificate of insurance or duplicate ID card, press 3.
- Existing policy: For service on an existing policy, press 4.
- Your call may be monitored or recorded for quality assurance.
- To help us find your information say or enter a phone number associated with your policy starting with the area code.
- New policy: To become a liberty mutual insurance policy holder, press 5.
- For mortgage companies and lean holders, press 6.
- To repeat this menu press the pound key.
Liberty Mutual Claims Number
Call 1-800-225-2467 (1-800-2CLAIMS) 24/7
- Liberty Mutual Insurance. Liberty Mutual policy holders can submit new claims, check claims status and more on libertymutual.com or by downloading our mobile app.
- How can I help you today?
- OK a claim. Which would you like, file a new claim or see a claim status?
- File a new claim.
- OK file a claim. Are you calling about an auto or a property claim?
- Is this a claim for glass only damage to a vehicle?
- Alright I’ll connect you with a representative who can finish filing your claim now.
- Just so you know this call may be monitored and recorded for quality assurance and other claims purposes.
- Thank you for calling Liberty Mutual Claims, my name is XXXXX, how may I help you today? (real person)
- Property claim
- Is the damage from hali?
- Alright Ill connect you with a representative who can help you file a claim now
- Claim status
- OK whats the phone number associated with the claim?
Liberty Mutual Life Insurance Services Number
Hours: Monday to Friday: 8AM to 6PM EST
- Thank you for calling the Liberty Life Insurance Company of Boston.
- To ensure quality customer service your call may be monitored or recorded.
- If you know your parties extension press one.
- To use the directory press 2.
- If you are a life or annuity owner, a group pensions customer or settlement customer press 3.
- If you are a sales or service representative or a broker press four.
- To repeat this options press eight.
Roadside Assistance Number
- Thank you for calling Liberty mutual roadside assistance program administered by Agera
- Your call may be monitored or recorded for quality assurance and other claims purposes.
- Liberty mutual policy holders can submit new claims, check claims status and more with eservice. Visit libertymutual.com.
- Before we connect you if you were in an accident causing your vehicle to be disabled or you’re calling about reimbursement for services already received say ‘Accident’ or press 1.
- For all other roadside assistance say ‘Other’ or press 2.
- We’re now transferring you to our roadside service provider. Please stay on the line. You may hear up to 20 seconds of silence before you are connected.
Report Fraud: 1-617-357-9500