Kmart

Customer Service Numbers

How to call KMart: to contact customer service, dial the toll free number below. Talk to a live person about payments, orders, and merchandise. When you call, you will be asked the questions below.

Order & Product Inquiries

1-866-562-7848

Thank you for calling Kmart. Your call may be monitored or recorded.
You can talk to me like a person. So, tell me in detail, how can I help you?
I can help with things like order status, placing orders, or setting up a return. Please tell me how I help you.
Order status
- Are you calling about an order you placed online?
  - Yes
  - To verify your order, please say or enter your order number.
- No
  - For information on your item, you will need to return to the store in which it was purchased.
  - If your item was home delivered, you can also find information on kmart.com/ordercenter.
  - Would you like help in finding a local store?
Placing orders
- I can get you to someone to help you place an order.
- What are you interested in purchasing?
Setting up a return
- I can help with returns. Are you calling about an order you placed online?
- Yes
  - To verify your order, please say or enter your order number.
- No
  - For information on your item, you will need to return to the store in which it was purchased.
  - If your item was home delivered, you can also find information on kmart.com/ordercenter. Would you like help in finding a local store?
- Scheduling an appointment
  - I can help with appointments. Are you calling about a delivery, an installation, a repair, or please describe what the appointment is for.

Parts

1-800-252-1698

Thank you for choosing Sears.
For new part orders press one
for existing part orders press two,
to reset your password on the parts direct website press three,
to schedule repair service press four,
for all other parts questions press five.

Installation

1-800-326-8738

Thank you for choosing the Sears Contractor Services Group.
If you are calling to purchase installation or inquire about pricing adoptions press one,
if you are inquiring about a previously purchased installation or delivery press two,
if you are calling to reach a party that has provided you with an extension press three,
for repair service press four,
for parts orders and questions press five,
if you are a service installer, provider or insurance agent press six, if you are series retail store partner press seven.

Other Numbers

Home Services/Repairs:1-800-469-4663