Key Bank

How to call Key Bank: use the toll free number below to contact customer service for account help, bill pay, lost cards etc. When you call, you will be asked the questions below.

Key Bank Customer Service / Support 1-800-539-2968 (800-KEY2YOU)
hours:Monday-Friday 7:00 am – 9:00 pm; Saturday-Sunday 8:00 am – 6:00 pm


  • Thank you for calling Key
  • please enter your account number or card number then press #
  • for other options just press #
  • For other options, to open a new account or loan press 1
    • To return to the previous menu press *,
    • to service about an existing Key account press 1
    • for a new checking or savings account, loan, home equity, credit card or certificate of deposit press 2
    • first mortgage or mortgage refinancing 3
    • brokerage account, mutual funds or other investments 4
    • retirement account 5
    • To return to the previous menu press *
  • to inquire about an ATM, debit card transaction on your key account 2
  • to report your key ATM or debit card lost or stolen 3
  • branch hours and locations 4
  • online banking 5
  • merchant check verification 6

Key Bank Online Banking Customer Service

hours:M-F 7 am to 12 am ET; Sa-Su 8 am to 9 pm ET

  • Thank you for calling Keys online and mobile banking contact center, please listen carefully as our menu options have changed.
  • For help with banking online through or online banking bill pay press 1
    • For assistance with the new online banking enrollment, password assistance or if your online access has been locked press 1
    • for key bill pay press 2
    • to repeat these options press 9.
  • for help with our new mobile deposit feature press 2
  • for quicken or quick book support press 3
  • for help with mobile banking or SMS text messaging press 4
  • for help with my control banking press 5
  • for all other account information press 0
  • to repeat these options press 9.

Lost or Stolen ATM or Debit Card:800-539-9056

Fraud or Theft:800-433-0124

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