Gexa Energy Phone Number

Dial the toll free number below to speak with customer support representative. Get help with account questions, set up new service, outages, bill pay etc. When you call, you will be asked the questions below.

Customer Service

(866) 961-9399
Hours: Monday-Friday: 7AM – 8PM; Saturday: 8AM – 2PM

  • Thanks for calling Gexa Energy. Your call maybe recorded for training purposes. Please listen closely as our menu options have changed.
  • To set up new service press 1
    • Press 1 to set up new residential account (real person)
    • Press 2 to set up a new commercial account
  • If you are an existing customer press 2
    • Press 1 if you know your account number
    • Otherwise press 2
      • Please enter your account number followed by # (pound)


Call one of the Transmission and Distribution Service Providers below.

  • CenterPoint Energy – (800) 332-7143
  • Oncor – (888) 313-4747
  • Texas New Mexico Power – (888) 866-7456
  • AEP North & Central – (800) 672-2231

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