Phone Numbers
How to call Fidelity: to contact customer service, dial the toll free number below. Get help with questions about your account, retirement plans, or get a quote. When you call, you will be asked the questions below.
Fidelity Customer Support
1 800 343 3548 (1-800-FIDELITY)
- Thank you for calling Fidelity Investments. Calls maybe recorded or monitored
- Due to high call volume you may experience delays in reaching an associate
- Thank you for choosing fidelity. If you prefer you can also accomplish many tasks by using our virtual assistant at fidelity.com/va. It is available to you without waiting 24 hours per day, 7 days per week.
- To get started enter you user name if you have one, or you social security number followed by pound
- If you are new customer press 1
- Great, welcome to Fidelity
- To get you to the right representative, in a few words tell me why you are calling today.
- Caller: 401K
- OK 401 K question
- We understand that entering your password on the phone can be challenging…let us make your call simple and secure with our free new service Fidelity My Voice.
- Or, if you are a third party, press 2
Other Numbers
Fidelity Automated Service Telephone (FAST): 800-544-5555
Retirement Representative: 800-544-4774
529 College Savings Plan: 800-544-1914
Corporate Stock Plan Services: 800-544-9354
TDD access for deaf and hard-of-hearing customers: 800-544-0118
Health Savings Account: 800-544-3716
Employer Sponsored Benefits Plans: 800-835-5097