Customer Service Numbers

How to call ConEd: use this toll free number to contact a customer support rep with questions about service, power outs, bill pay and other help. When you call, you will be asked the questions below.

Customer Service, Emergencies

1-800-752-6633 (1-800-75-CONED)

  • Good morning, thank you for calling ConEd.
  • For service in English press 1.
  • If you have an electric outage, gas leak, steam emergency, or hazardous condition, press 1.
    • Electric emergency, press 1.
    • Gas emergency, press 2.
    • Steam emergency, press 3.
  • If you’re calling to verify a field employee’s credentials, press 2.
  • For anything else, press 3.
    • Billing and Payments, press 1.
    • For Service changes, press 2.
    • For meter reading, press 3.
    • To report an electric outage, gas leak, steam emergency, or hazardous condition emergency, press 4.
    • Something else, press 5.
  • Update number, press 1.
  • Energy Efficiency, press 2.
  • Statement of billing, press 3.
  • About another account, press 4.
  • To go back to Main Menu, press 5.
  • Or if it’s something else, press 6.

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