Customer Service Phone Numbers

How to call AllState: to contact customer service, use the toll free numbers below. Speak with a live agent. Get help with claims, payments, and policy questions. When you call, you will be asked the questions below.

Customer Support

Call 1-800-255-7828 (1-800-ALLSTATE) (24/7)

  • Thanks for calling Allstate where you’re in good hands.
  • Just so you know, we may monitor or record this call.
  • First off, are you calling to report a new claim or to check on a claim that you’ve already filed? Just say yes or no.
  • Yes
    • Sure. One moment.
    • Alright. Which of these would you like to do, file a new claim, check on an existing claim, or get roadside assistance?
      • File a new claim.
      • Alright. Please say or enter your nine-digit policy number or say I don’t have it.
      • Check existing claim
      • Please say or enter the claim number, or say I dont have it
      • If you know the policy number you can tell me that now, or key something in
      • Roadside assistance: Sure Ill get you right over to someone in our roadside team (real person)
  • No.
    • OK are you an Allstate policy holder?
    • No.
    • Alright I can help you with a quote for new insurance.
    • I can also connect you to our emergency roadside assistance team, or for any other questions I can connect to someone who can help
    • So just say, “Get a quote”, “Roadside assistance”, or say, “Help me with something else” at any time you can say representative or press 0.
    • Get a quote.
    • Alright what kind of coverage are you looking for?
    • You can say things like auto insurance or a home owner’s policy.
    • Auto insurance.
    • And what’s the zip code where you need that coverage?

Hearing Impaired Service

(1-800-877-8973) (24/7)

Contact Agent Number

Call 1-888-213-0085

Claims Questions Number

Call 1-800-255-7828 (24/7)

Allstate Easy Pay Plan, Pay By Phone Number

Call 1-800-901-1732.

Other Useful Numbers

Recurring Credit Card Pay Plan: 1-800-901-1732.

Electronic Check: 1-800-901-1732.

Catastrophe Response and Claims: 1-800-54-Storm (1-800-547-8676)

Glass Inusrance: call 1-800-626-4527.

Homeowners Insurance Questions: 1-800-255-7828

Flood Insurance: (800) 527-2634

Commercial Mortgage: (800) 729-3005

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